Our Reviews

They went above and beyond to get the truck we wanted

I have been a loyal customer of the service department since 2017 shortly after I I bought my 2016 Colorado. I have enjoyed working with Stacey Tominaga and have always been pleassed with the service.

Everything was good…a smooth, no pressure transaction…Raymond was very knowledgeable and a super salesman who went above and beyond…

It was the service department. Everything was good, I had my oil, filters changed and tires rotated.

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Raymond Anthony and Rich made the experience very enjoyable

I did not have a service appointment.

Stacy Tominaga is an excellent Service Manager

Great experience. Great service department!!

Lamont was a pleasure to deal with from the first online communication to the final signing of the papers.

Fair pricing and quick process!

Ray was extremely helpful, friendly and professional. He answered all my questions. Thanks, Ray.

Lamont Jones was very personable and made the buying experience fun. He assisted me in all the steps which was a surprise, no handoffs. There were at least 2 vehicles on the lot that met my requirements and that I could compare and test drive.

Ray did a good job

Ray was great!

Took my “repaired” car home, now I’m having it towed back in because it’s still overheating.

Knowledgeable professional excellent customer service the dealership is a five-star plus the very supportive answer all your questions I was just looking at a car didn't plan on buying a car but they made it possible five stars and got all paperwork done less than an hour or within an hour time frame

My Husband and I ALWAYS have the best time while shopping for a new car at Jimmy Vasser Chevrolet in Napa !!! We have enjoyed purchasing TWO new cars recently ~ and tell everyone about the super employees. Ray ~ Jonathan ~ Anthony ~ Rich !!! Thank you so very much.

Manny is great.

Perfec

Service was great, all necessary service was completed as recommended.

Fast service and provided a ride home and another to pickup my Car

Great experience with Ray, Elliot & Lucas.

The best experience from start to finish! This is seriously the best dealership! Highly recommend these guys.

Great doing business with Jonathan at Jimmy Vasser

They took care of the problem in a very professional manner

I am giving you an excellent rating here but I want you to know that I made an appointment on October 22 to bring my car in for service. The time was 7:30. I told Manny I would wait for the car. He told me technicians didn't start until 8 and that I would probably have to wait 90 minutes to 2 hours. I told him that was fine and that I would wait. I did wait (in the waiting room) for nearly two hours. Manny approached me at about the time the car should have been ready and told me he couldn't service the car because the two lifts were occupied and he had no estimate for when they would be available. He offered to provide a Lyft so I could go home but could not (when I explicitly asked) tell me when the car would be ready or whether it would be serviced on that day. He went to get the car out of the parking area. When he returned, I say, "Let's do this. My wife and I both need our cars today and since you can't tell me whether the car will even get in for service, I will drive it home. Look at your calendar and call me with a time and day that you are sure will work for your mechanics." Manny agreed and I went home. The 22 was on a Wednesday. Manny called me the following Monday on the 27. I made an appointment to bring the car back and I waited again for the service to be completed. He gave me the same 90 minute to 2 hour time frame. The car took about an hour and the service was performed. I didn't and don't blame Manny for what happened on the 22nd but I find it hard to understand how he didn't know the lifts were occupied and unlikely to be available when I brought the car in at 7:30. It seems someone in the shop was not communicating with him or vice versa. I appreciate that the service was completed and appreciate Manny's customer service but cannot say I was completely satisfied with my first experience getting the first service completed at your dealership.

Excellent service! My truck was in and out very quickly and my recall was handled perfectly. Very pleased with Jimmy Vasser Chevrolet.

Excelente servicio

Great job as always

Lamont was very communicative with me and transparent about the vehicle I was interested in. He made the whole process feel easier.

Had a wonderful visit to Jimmy Vasser. We were immediately greeted by Raymond as we were browsing the vehicles outside. Very friendly and explained things very well.

Anthony and Ray provided one of the best car buying experiences I ever had. They were straight forward providing the requested OTD pricing for my vehicle and there were no surprises when I got to the dealership to buy the car. All my concerns were addressed in timely matter and they made sure I was completely satisfied with the customer service they provided.

Wet carpet on passenger side front not solved. Known problem with Equinox ev.

Stacy and Manny are always helpful and services are completed when promised and I appreciate Adam’s help with a branded title issue I had because of a DMV screwup

Very friendly and knowledgeable employees. Great place to shop.

Love Stacy, she’s very knowledgeable, always has a smile on her face.

I do appreciate Jimmy Vasser notifying of a recall. It was easy to schedule an appointment, and we used early drop off which is great. I also receive text notifications or phone calls of progress or changes. Very please with Jimmy Vasser's service department.

Excellent customer service.

In and out Got me an uber

Raymond was very helpful. He made the process easy and was transparent on everything.

great staff, friendly courteous

2024 Colorado and there's a radiator leak? Terrible quality. I asked if they would automatically change the thermostat but was told no. It used to be a mandatory practice but not anymore because it would then be GM Warranty. So, they'll put in new radiator and it will fail again but next time it will be out of warranty so not GM 's probably.

Janothone and Rich did a great job. Very friendly and knowledgeable. The process was quick and easy. I will be buying my future cars from them.

Great staff and service and we buy all of our cars from there🙏

I appreciate the ride home and back while the car was serviced.

Had issue with fob controls and the service advisor, Stacy, took time to explain how to override it.

Loved pablo

Very nice and easy

Our salesman was extremely helpful. I had an opportunity to purchase my corvette in vacaville or Napa.. I got the deal and the treatment I was expecting

The service host, manager, Manny was great. He did everything to address my needs. However, he could not help the mismanagement in the service department itself. I’m extremely disappointed with the quality of service I received on my 2024 Colorado. I brought the truck in for what appeared to be a coolant leak. After keeping it all day, I was told it needed a radiator — highly unusual for an almost new vehicle. A radiator was ordered and the front of the engine was disassembled, only to later determine it was simply a failed upper radiator hose — a relatively simple repair. It then took a full week to get the hose, costing me rental car charges. When the truck was returned, there was clearly no proper quality control check — a week later the A/C would not blow cold, and I had to bring it back again because coolant had not been properly restored during the prior repair. I also raised the concern that a sticking thermostat could have contributed to the hose failure. Replacing a thermostat during cooling system repairs has long been standard preventative practice, and it is an inexpensive component. I was told it cannot be replaced under warranty unless it fails completely and causes overheating — meaning I am expected to wait for another breakdown instead of preventing one. In the end, what should have been a straightforward radiator hose replacement likely cost GM thousands of dollars in unnecessary diagnostics, teardown labor, parts handling, repeat service time, and rental reimbursement — easily approaching $4,000 in total internal cost — all over a simple hose failure. This experience has significantly reduced my confidence in your service department.

Service Department staff is always professional, and hospitable. The fact that I was charged $2500 for a service on my 2018 Chevy Silverware 2500HD and when I picked up the truck it was dirtier than when I brought it in ranks this experience a 3 out of 5; I should give it a 2 out of 5 but I want the staff that helped me check in and out get the kudos they deserve. I had the drain tubes in my sunroof cleaned and charged $515. There is now motor oil and grease on my head liner that I need to take to an independent detailing service to get cleaned. Shameful business practices. Can I recommend Jimmy Vasser dealerships or service departments…no. But I certainly can share my experiences with everyone.

Manny was great!! Smooth check in process and very helpful.

In and out service in record time

Janothone provided excellent service from start to finish. Professional, reliable, and very easy to work with. He far exceeded my expectations, and everything was handled smoothly. Highly recommend and would definitely recommend this dealership over and over. Thank you again for amazing service!

Staff is amazing and goes above and beyond!

I had my vehicle towed in Sunday night, spoke to Stacy in the service dept first thing Monday morning. A part was ordered, received and the vehicle was repaired Wednesday afternoon. As usual, I was very happy my vehicle was repaired correctly. I picked it up Wednesday afternoon. Thanks for great work. ~J

From start to finish, everything was handled professionally and efficiently. Ray and Mariano answered all my questions clearly and made sure I felt comfortable throughout the entire process. I never felt rushed or pressured, which made a big difference. The overall experience was pretty smooth and straightforward, and I really appreciated the transparency.

Quick service and fully explained

Yes Sherry took very good care of me You need to get that girl a raise cuz she is great she got me through what I needed to get done with my car safely and within the means of what I needed to get done I will be I will continue to keep coming back thank you very much for checking she's great