Our Reviews

Na

They charged me 250$ to tell me that they can’t find the leak even thought this is this 3rd time my truck has leaked since I bought it at this dealership. I’ll never buy another car here or recommend this dealership.

Ray Gramlich was great,

Every step of the way the entire team at Jimmy Vasser Chevrolet was an absolute pleasure to work with. Everyone was friendly, helpful, and very appreciative of my business. They made the truck buying experience simple, straightforward and easy. Everything was explained thoroughly, from the thorough explanation of the vehicle itself, all the way through the financing, etc. Every department I dealt with was kind and considerate. They took away the stress and worry that often can accompany the car buying process. Honesty and integrity all the way through.

Excellent service Jonothan was very knowledgeable about all the cars we looked at, and spent a lot of time with us . We went in intending to purchase a used car for around $20,000 and ended up buying a new one for $42,000 Jonothon gave us the same great service regardless of what we were spending. I really appreciated that. Not to mention we love the Chevy Traverse and my husband or I never had any buyers remorse Which normally we would get. Thank you Jonothon and Jimmy Vasser

I have been a loyal customer of the service department since 2017 shortly after I I bought my 2016 Colorado. I have enjoyed working with Stacey Tominaga and have always been pleassed with the service.

Everything was good…a smooth, no pressure transaction…Raymond was very knowledgeable and a super salesman who went above and beyond…

Ray was extremely helpful, friendly and professional. He answered all my questions. Thanks, Ray.

Lamont Jones was very personable and made the buying experience fun. He assisted me in all the steps which was a surprise, no handoffs. There were at least 2 vehicles on the lot that met my requirements and that I could compare and test drive.

Had an oil change last week in a 2022 Silverado RST. The oil indicator was reset by the technician but started out at 94% instead of 100%. I'm wondering why?

Amazing service and care!

Lamont Jones was great he made my purchase easy and very timely without any stress

I bought the car online. The stuff was really professional car was delivered on time while detailed seller explain everything about the car what I need to know already pleasant experience I live in Sacramento, California and deal was done in about 30 minutes.

the customer service provided by Mr Zavala is terrible, he just can't explain anything and he just does not have people skills, I have been a customer for over 25 years but I give up going back there again, My next door Neighbor was also a customer since 1972 and he was also a chevrolet mechanic at the factory in Kentucky, talking to him about my experiences at the dealership, he told me that for the same reason he has purchase a different brand of vehicle after being a life time loyal to Chevrolet, so he doesn't have to put a foot at Jimmy Vasser ever again, and I can relate to that feeling.

The whole team is outstanding, but Lamont is exceptional. This is my fourth vehicle through him at Vasser and I have no plans of ever doing anything different than that.

They went above and beyond to get the truck we wanted

It was the service department. Everything was good, I had my oil, filters changed and tires rotated.

Raymond Anthony and Rich made the experience very enjoyable

Took my “repaired” car home, now I’m having it towed back in because it’s still overheating.

I did not have a service appointment.

Ray did a good job

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Ray was great!

Knowledgeable professional excellent customer service the dealership is a five-star plus the very supportive answer all your questions I was just looking at a car didn't plan on buying a car but they made it possible five stars and got all paperwork done less than an hour or within an hour time frame

My Husband and I ALWAYS have the best time while shopping for a new car at Jimmy Vasser Chevrolet in Napa !!! We have enjoyed purchasing TWO new cars recently ~ and tell everyone about the super employees. Ray ~ Jonathan ~ Anthony ~ Rich !!! Thank you so very much.

Lamont was a pleasure to deal with from the first online communication to the final signing of the papers.

Anthony and Ray provided one of the best car buying experiences I ever had. They were straight forward providing the requested OTD pricing for my vehicle and there were no surprises when I got to the dealership to buy the car. All my concerns were addressed in timely matter and they made sure I was completely satisfied with the customer service they provided.

The best experience from start to finish! This is seriously the best dealership! Highly recommend these guys.

Wet carpet on passenger side front not solved. Known problem with Equinox ev.

Stacy and Manny are always helpful and services are completed when promised and I appreciate Adam’s help with a branded title issue I had because of a DMV screwup

Very friendly and knowledgeable employees. Great place to shop.

They took care of the problem in a very professional manner

Stacy Tominaga is an excellent Service Manager

Great experience. Great service department!!

Manny is great.

Perfec

Service was great, all necessary service was completed as recommended.

Fair pricing and quick process!

Fast service and provided a ride home and another to pickup my Car

Great experience with Ray, Elliot & Lucas.

Great doing business with Jonathan at Jimmy Vasser

Excellent service! My truck was in and out very quickly and my recall was handled perfectly. Very pleased with Jimmy Vasser Chevrolet.

I do appreciate Jimmy Vasser notifying of a recall. It was easy to schedule an appointment, and we used early drop off which is great. I also receive text notifications or phone calls of progress or changes. Very please with Jimmy Vasser's service department.

Excellent customer service.

Excelente servicio

Great job as always

Lamont was very communicative with me and transparent about the vehicle I was interested in. He made the whole process feel easier.

Love Stacy, she’s very knowledgeable, always has a smile on her face.

I am giving you an excellent rating here but I want you to know that I made an appointment on October 22 to bring my car in for service. The time was 7:30. I told Manny I would wait for the car. He told me technicians didn't start until 8 and that I would probably have to wait 90 minutes to 2 hours. I told him that was fine and that I would wait. I did wait (in the waiting room) for nearly two hours. Manny approached me at about the time the car should have been ready and told me he couldn't service the car because the two lifts were occupied and he had no estimate for when they would be available. He offered to provide a Lyft so I could go home but could not (when I explicitly asked) tell me when the car would be ready or whether it would be serviced on that day. He went to get the car out of the parking area. When he returned, I say, "Let's do this. My wife and I both need our cars today and since you can't tell me whether the car will even get in for service, I will drive it home. Look at your calendar and call me with a time and day that you are sure will work for your mechanics." Manny agreed and I went home. The 22 was on a Wednesday. Manny called me the following Monday on the 27. I made an appointment to bring the car back and I waited again for the service to be completed. He gave me the same 90 minute to 2 hour time frame. The car took about an hour and the service was performed. I didn't and don't blame Manny for what happened on the 22nd but I find it hard to understand how he didn't know the lifts were occupied and unlikely to be available when I brought the car in at 7:30. It seems someone in the shop was not communicating with him or vice versa. I appreciate that the service was completed and appreciate Manny's customer service but cannot say I was completely satisfied with my first experience getting the first service completed at your dealership.

In and out Got me an uber